Reference

How klik365 Protects Your Personal Data

Q: How do I ask klik365 to delete my personal data?

Email privacy@klik365.xyz from the address linked to your account with the subject line 'Data Deletion Request'. We acknowledge within 24 hours and complete verified deletions within 30 days, where local law permits full erasure.

At klik365, your personal data belongs to you — we collect only what is necessary to run your account, process deposits via DANA, OVO, GoPay and QRIS, and…

Encrypted account dataDANA, OVO, GoPay & QRIS payment contextData access on requestIndonesian jurisdiction scope24/7 privacy contact channel

Explore Lobby Read FAQ

What Data We Collect and Why

klik365 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email address, phone number and payment identifiers — such as your linked DANA wallet ID or OVO account reference — when you open an account or complete a transaction. Device metadata (browser type, IP address, session timestamps) is logged automatically to detect

1
unusual activity and keep your account secure. Financial data tied to GoPay or QRIS transactions is held only as long as settlement records require, after which it is deleted from our active systems. Whether we can process certain data categories depends on local law. We do
2
not sell or rent any personal information to third parties for commercial marketing, and we do not share data with affiliates beyond what is needed to process your withdrawals or verify your identity.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

Team online

Live Chat

Our privacy support agents are available via live chat every day from 08:00 to 24:00 WIB. Start a chat from the account dashboard and select the Privacy & Data topic to reach the right team directly.

Email Request

Send a written data request or deletion enquiry to [email protected]. We acknowledge all emails within 24 hours and aim to resolve data access or correction requests within 14 calendar days of receipt.

Account Settings Panel

Log in, go to Settings › Privacy, and you will find controls to download your stored data, update your contact preferences, or flag a concern — without needing to contact support first.

DATA HANDLING STANDARDS

Six Ways We Keep Your Information Safe

From the moment you open an account through to every QRIS or GoPay deposit, klik365 applies layered controls to protect the data you share with us.

TLS Encryption in Transit

Every request between your browser or mobile app and our servers travels over TLS 1.3.

Cookie Consent Control

We use session cookies for authentication and analytics cookies to improve page speed.

Account Security Alerts

Any login from a new device or city — including from Bandung or other Indonesian locations — triggers an email…

Data Retention Schedule

Account transaction logs are retained for five years to meet financial record obligations.

Third-Party Data Limits

Payment processors handling GoPay and QRIS flows receive only the minimum data needed to authorise a transaction.

Right to Erasure

You may request full deletion of your personal data by emailing [email protected] or using the Settings › Privacy panel.

Your Privacy Policy Questions, Clearly Answered

The questions below are the ones our support team receives most often about how we handle personal data. If your question is not listed here, reach us via live chat between 08:00–24:00 WIB or email [email protected] for a direct response.

We collect your full name, email address, phone number and, when you make a payment, the wallet reference for DANA or OVO. We do not collect information beyond what is needed to verify your identity and process transactions.

Payment identifiers such as your DANA wallet ID or GoPay reference are stored in an encrypted database. We retain these records for five years to satisfy financial compliance rules, then anonymise them so no personal link remains.

Yes. Log in and go to Settings › Privacy, then select 'Download my data'. You will receive a structured file within 14 days. Alternatively, email [email protected] with your account email and we will process the request manually.

We share data only with payment processors — such as those handling QRIS or GoPay flows — and only the minimum fields required to complete a transaction. We do not sell your information to advertisers or data brokers under any circumstances.

Email [email protected] from the address linked to your account with the subject line 'Data Deletion Request'. We acknowledge within 24 hours and complete verified deletions within 30 days, where local law permits full erasure.

We use essential cookies for login sessions and optional analytics cookies to measure page performance. Non-essential cookies can be declined at the first-visit banner or toggled off any time in Settings › Privacy without affecting your ability to log in.

Contact our privacy team first via live chat (08:00–24:00 WIB) or email [email protected]. If you feel your concern has not been resolved, you may escalate to the relevant Indonesian data-protection authority, as depends on local law.

How klik365 Protects Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Request

Account Settings Panel

Six Ways We Keep Your Information Safe

TLS Encryption in Transit

Cookie Consent Control

Account Security Alerts

Data Retention Schedule

Third-Party Data Limits

Right to Erasure

Your Privacy Policy Questions, Clearly Answered

01 What personal information does klik365 collect when I open an account?

02 How is my DANA or GoPay payment data stored?

03 Can I request a copy of all the data klik365 holds about me?

04 Does klik365 share my data with third parties?

05 How do I ask klik365 to delete my personal data?

06 What cookies does klik365 use and can I turn them off?

07 Who should I contact if I believe my privacy rights have been violated?

Related Pages